lucky91 Terms & Conditions

By accessing, registering on, or using the lucky91 platform at lucky91.im (the "Platform"), you ("User", "you", "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions ("Terms"), together with lucky91's Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

These Terms apply to all aspects of the lucky91 Platform, including but not limited to: account registration and management, deposits and withdrawals, casino games, live dealer products, sports betting (including cricket, PSL markets, football, and UFC), promotional offers, bonuses, and customer support interactions.

lucky91 reserves the right to amend these Terms at any time. Continued use of the Platform following notification of any amendments constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

In addition to the age requirement, you represent and warrant that:

• You are legally permitted to participate in online gaming and sports betting activities under the laws applicable in your jurisdiction.
• You are not accessing the Platform from a jurisdiction in which online gambling is expressly prohibited.
• You are acting on your own behalf and not as an agent, proxy, or representative of any third party.
• You are not a current employee, contractor, or close family member of an employee of lucky91 or any of its affiliated entities.
• You have not previously been self-excluded from the lucky91 Platform or any affiliated gaming service.

lucky91 reserves the right to conduct Know Your Customer (KYC) verification checks at any stage. Failure to satisfactorily complete KYC verification may result in account suspension, withholding of withdrawals, or permanent closure of your account.

To access the full functionality of the lucky91 Platform, you are required to register a single personal account. The following conditions apply to account registration:

• One Account Per Person: Each individual is permitted to hold only one active lucky91 account. Operating multiple accounts ("multi-accounting") is a serious violation of these Terms and will result in the immediate closure of all associated accounts and forfeiture of any balances therein.
• Accurate Information: You must provide accurate, complete, and truthful information during registration. Submitting false, misleading, or fraudulent information — including a false date of birth — is grounds for immediate account termination.
• Pakistani Users: Players registering from Pakistan are fully welcome on the lucky91 Platform. lucky91 supports PKR (Pakistani Rupee) as a native account currency and offers JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank as deposit and withdrawal methods for Pakistani players.
• Email Verification: You must provide a valid and accessible email address. Account confirmation and important communications will be sent to your registered email address. You are responsible for ensuring this address remains current and accessible.
• No Third-Party Accounts: Registering an account on behalf of another person, or allowing another person to use your account, is strictly prohibited.

lucky91 reserves the right to decline any registration application without providing a reason and without incurring any liability to the applicant.

You are solely responsible for maintaining the confidentiality of your lucky91 login credentials, including your username, password, and any two-factor authentication codes. lucky91 strongly recommends:

• Using a strong, unique password not used on any other platform.
• Enabling two-factor authentication (2FA) where available.
• Never sharing your login credentials with any third party.
• Logging out of your account after each session, particularly when using shared or public devices.

All activity conducted through your lucky91 account will be deemed to have been carried out by you. Lucky91 accepts no liability for losses arising from unauthorised access to your account where such access results from your failure to maintain credential security. If you suspect unauthorised access to your account, you must contact lucky91 support immediately via the 24/7 live chat within the Platform.

lucky91 accepts deposits in Pakistani Rupees (PKR) through the following verified payment channels:

• JazzCash mobile wallet
• EasyPaisa mobile wallet
• HBL (Habib Bank Limited) bank transfer
• UBL (United Bank Limited) bank transfer
• Meezan Bank transfer
• Cryptocurrency (selected coins — refer to the cashier for current options)

The following conditions apply to all deposits made on the lucky91 Platform:

• Minimum Deposit: The minimum single deposit amount is as displayed in the Platform cashier at time of transaction. All deposits must be funded from payment methods registered in your own name.
• Third-Party Funding: Deposits made from payment accounts not belonging to you are strictly prohibited and will trigger a KYC review. Funds received from third-party sources may be frozen and returned.
• Processing Times: JazzCash and EasyPaisa deposits are processed instantly in the vast majority of cases. Bank transfer deposits may take up to one (1) business day to reflect, depending on the sending institution.
• Currency: All lucky91 accounts are denominated in PKR. Deposits made in other currencies will be converted at the prevailing exchange rate at time of deposit; conversion fees may apply.
• Deposit Limits: lucky91 may impose minimum and maximum deposit limits, which are displayed in the Platform cashier. Responsible Gaming deposit limits set by the user take precedence over platform maximums.

lucky91 does not charge fees on deposits; however, your payment provider may impose their own transaction charges. You are responsible for verifying any such charges with your payment provider before initiating a deposit.

lucky91 is committed to processing withdrawals promptly. The following terms govern all withdrawal requests:

• Verification Requirement: Withdrawals will only be processed to verified accounts. You may be required to complete identity verification (KYC) before your first withdrawal is processed, or at any point thereafter at lucky91's discretion.
• Same-Method Rule: Withdrawals will generally be processed to the same payment method used for your most recent qualifying deposit. Where this is not technically possible, lucky91 will process the withdrawal to an alternative verified method registered to your account.
• Processing Times: JazzCash and EasyPaisa withdrawals are typically processed within 10–30 minutes of approval. Bank transfer withdrawals may take 1–3 business days depending on the receiving institution. Cryptocurrency withdrawals are processed within the timeframes of the relevant blockchain network.
• Minimum Withdrawal: A minimum withdrawal amount applies, as displayed in the Platform cashier at time of request.
• Pending Wagering Requirements: Funds subject to active bonus wagering requirements are not available for withdrawal until those requirements have been fully met. Attempting to withdraw funds that are subject to wagering requirements will result in the cancellation of the relevant bonus and forfeiture of any associated winnings.
• Fraud Prevention: lucky91 reserves the right to delay or withhold a withdrawal pending investigation where fraud, bonus abuse, or suspicious activity is suspected. In such cases, you will be notified via your registered email address.

lucky91 offers various promotional bonuses to new and existing players, including welcome bonuses, deposit match bonuses, free spins, and sports betting credits. All promotions are subject to the following general terms, as well as any specific terms stated alongside the individual offer:

• Wagering Requirements: Bonuses are subject to wagering requirements that must be completed before bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be clearly stated on the promotion page. Typical wagering requirements range from 20x to 40x the bonus amount, depending on the specific promotion.
• Eligible Games: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live dealer games, table games, and sports betting may contribute at a lower rate or may not contribute at all. The contribution rate for each game category will be stated in the promotion terms.
• Expiry: All bonuses and associated free spins carry an expiry period, after which the bonus and any uncompleted wagering requirements will be cancelled. Expired bonuses cannot be reinstated.
• One Bonus at a Time: Unless explicitly stated otherwise, only one bonus may be active per account at any given time. Accepting a new bonus while another is active may result in the forfeiture of the first bonus.
• Abuse Prevention: lucky91 employs automated systems to detect bonus abuse, including the use of low-variance betting strategies to complete wagering requirements. Lucky91 reserves the right to void bonuses and confiscate winnings in cases of suspected abuse.
• Right to Modify or Withdraw: lucky91 reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time, with or without notice, without incurring liability to any player.

All casino games available on the lucky91 Platform are sourced from certified third-party game providers. Each game operates using a certified Random Number Generator (RNG) that has been independently tested and audited for fairness and statistical integrity. The published Return to Player (RTP) percentage for each game is accurate and reflects the long-term theoretical return.

• Game rules specific to each title are accessible within the game interface itself. Players are responsible for understanding the rules of any game before placing wagers.
• In the event of a disconnection, system error, or technical failure during a game round, lucky91's server-side logs will be used as the authoritative record of game outcome. Where a round cannot be determined from server logs, the wager will be refunded to the player's account.
• Malfunctions in any casino game void all pays and plays. Lucky91 is not liable for any losses resulting from a genuine technical malfunction that is confirmed by game provider logs.
• Progressive jackpot games are governed by the rules of the individual game provider. Jackpot wins are subject to verification before payout.

lucky91's sportsbook covers cricket (including all PSL fixtures, international T20s, ODIs, and Test matches), football, UFC, kabaddi, and other sports as available. The following terms apply to all sports betting activity on the Platform:

• Bet Acceptance: A bet is only confirmed once you receive an on-screen confirmation and the corresponding deduction from your account balance. Lucky91 reserves the right to refuse or limit any bet at its discretion, without providing a reason.
• Odds Changes: Odds are subject to change until the moment a bet is confirmed. The odds displayed at the time of confirmation are the odds that apply to your bet, regardless of subsequent changes.
• Match Abandonment: In the event of a PSL or international cricket match being abandoned, postponed, or cancelled, bets will be settled in accordance with the specific sport and market rules displayed in the sportsbook. Generally, if less than the minimum required overs are completed in a limited-overs cricket match, bets will be voided and stakes returned.
• In-Play Betting: In-play (live) betting markets are settled based on official match data from recognised sports data providers. Lucky91 accepts no responsibility for results arising from user decisions based on delayed, inaccurate, or misinterpreted in-play information.
• Palpable Errors: Lucky91 reserves the right to void bets placed at odds that were posted as a result of a manifest error, technical fault, or human input error, regardless of whether the bet has been confirmed.
• Maximum Winnings: Maximum single-bet winnings limits apply per market and per event. These limits are displayed within the betting interface and may vary by sport, competition, and market type.

The following activities are strictly prohibited on the lucky91 Platform and will result in immediate account suspension, forfeiture of funds, and where applicable, referral to relevant authorities:

• Providing false identity information or impersonating any other person during registration or KYC verification.
• Opening or operating more than one account, whether under the same or different identities.
• Using automated software, bots, scripts, or AI tools to interact with the Platform or gain an unfair advantage.
• Exploiting software bugs, errors, or vulnerabilities in any game or sportsbook market to gain an advantage. Any winnings derived from exploitation of bugs must be reported immediately and will be forfeited.
• Engaging in any form of collusion with other players, particularly in live dealer game formats.
• Conducting or facilitating any money laundering, terrorist financing, or any other financial crime using the lucky91 Platform.
• Engaging in systematic bonus abuse, including opening multiple accounts to collect first-deposit bonuses or employing strategies specifically designed to exploit bonus terms.
• Charging back or reversing a payment made to lucky91 via your bank or payment provider without first engaging lucky91 support. Chargebacks are considered fraudulent activity and will be pursued accordingly.
• Accessing the Platform from a jurisdiction where online gambling is expressly illegal.

lucky91 reserves the right to suspend, restrict, or permanently close any user account at its sole discretion, including in the following circumstances:

• Failure to complete identity (KYC) or source-of-funds verification within the time period requested.
• Suspected breach of any provision of these Terms.
• Suspicious or potentially fraudulent activity detected by lucky91's compliance systems.
• Receipt of a self-exclusion request from the account holder.
• Court order, law enforcement request, or regulatory direction.

Where an account is closed for reasons other than fraud or breach of Terms, any verified real-money balance (excluding bonus funds) remaining in the account will be returned to the player via a verified payment method, subject to the completion of any outstanding verification requirements.

You may request the voluntary closure of your lucky91 account at any time by contacting our support team via 24/7 live chat within the Platform or by emailing [email protected].

lucky91 provides the following responsible gaming tools, accessible from within your account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Loss Limits: Set daily, weekly, or monthly limits on the amount you can lose across all gaming activity.
• Session Time Reminders: Configure alerts that notify you when you have been playing for a specified duration.
• Cool-Off Period: Temporarily suspend your account for a defined period (24 hours to 30 days) during which you will not be able to log in or place bets.
• Self-Exclusion: Permanently exclude yourself from the lucky91 Platform. Once activated, self-exclusion cannot be reversed for a minimum period of six (6) months and will not be lifted early under any circumstances.

If you believe you or someone you know may have a gambling problem, please visit our Responsible Gaming page for resources and support options. Gambling involves financial risk — only ever wager amounts you can comfortably afford to lose.

All content on the lucky91 Platform — including but not limited to the lucky91 name, logo, trademarks, game interfaces, software, graphics, text, audio, and video — is the exclusive intellectual property of lucky91 or its licensors and is protected by applicable international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not:

• Copy, reproduce, or distribute any content from the Platform without prior written consent.
• Reverse-engineer, decompile, or attempt to extract the source code of any software used on the Platform.
• Use lucky91's trademarks, brand name, or logo in any manner without express written authorisation.
• Create derivative works based on any Platform content.

To the fullest extent permitted by applicable law, lucky91, its directors, officers, employees, affiliates, agents, and licensors shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Platform.
• Losses arising from system downtime, maintenance periods, or technical failures beyond lucky91's reasonable control.
• Losses arising from unauthorised access to your account resulting from your own failure to maintain credential security.
• Any decisions you make in relation to gambling activity on the Platform, including the outcome of any bet or game.
• Losses arising from events of force majeure, including natural disasters, government actions, network failures, or third-party service outages.

Nothing in these Terms shall limit lucky91's liability for fraud, gross negligence, or any other liability that cannot be limited or excluded under applicable law.

The Platform is provided on an "as is" and "as available" basis. Lucky91 makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for purpose of the Platform.

lucky91 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on the Platform, you acknowledge and consent to the collection, processing, storage, and use of your personal data as described in the Privacy Policy.

Key data practices include:

• Collection of identity and contact information for account registration and KYC compliance.
• Processing of financial transaction data for deposit, withdrawal, and anti-money laundering purposes.
• Use of session data and behavioural analytics to improve Platform functionality and personalise your experience.
• Retention of records as required by applicable licensing and regulatory obligations.

These Terms and all matters relating to your use of the lucky91 Platform shall be governed by and construed in accordance with the laws of the jurisdiction in which lucky91 holds its international gaming license.

In the event of any dispute arising from or in connection with these Terms or your use of the Platform, lucky91 encourages you to first contact our support team via 24/7 live chat to seek resolution informally. The majority of account and payment-related queries are resolved at this stage without escalation.

If informal resolution is not achieved, disputes shall be referred to binding arbitration conducted under the rules of a recognised international arbitration body as specified in lucky91's licensing terms. You agree that any arbitration shall be conducted on an individual basis and not as a class action.

lucky91 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, lucky91 will notify registered users via their registered email address and/or a prominent notice on the Platform. The date of the most recent revision will always be displayed at the top of this page.

Your continued use of the Platform following notification of any amendments constitutes your binding acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request account closure by contacting support.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the lucky91 support team through the following channels:

• 24/7 Live Chat: Available directly within the lucky91 Platform after login — the fastest way to reach our support team.
• Email: [email protected] (plain text — not a clickable link)

lucky91 aims to respond to all email enquiries within 24 hours. For urgent matters relating to account security, payment disputes, or responsible gaming concerns, live chat is strongly recommended for the fastest resolution.

lucky91 is operated under an international gaming license. All games are tested for fairness. Gambling involves risk — only wager what you can afford to lose. 21+ only.